1. MANUFACTURER Warranty Periods

Wear Layer 0.5mm

  • Residential: 30 Years
  • Commercial: 15 Years

Wear Layer 0.3mm

  • Residential: 20 Years
  • Commercial: 10 Years

Wear Layer 0.15mm

  • Residential: 15 Years
  • Commercial: none apply

2. Warranty Conditions

  • The product is still within the warranty period.
  • The product has a manufacturing defect.
  • The product has been installed under conditions required by the manufacturer.
  • Customers will receive a free warranty against manufacturing defects, including:
    • Products are rotten, and or water soaked.
    • Products are deformed, blistered, broken.
    • The product is discolored under normal conditions.
    • The product has a damaged wear layer under normal condition.
    • Warranty is valid only in the event that all Manufacturer’s installation and maintenance recommendations are strictly followed.

3. Conditions not covered by warranty

  • The product is out of warranty period.
  • Failure to follow the installation instructions that results in product damage.
  • Defective product due to user or weather.
  • Arbitrarily disassemble, then relocate the product.
  • Faults related to the locking system due to foundation warping, undulation, improper lining material or overloading.
  • Using adhesives with SPC flooring voids the warranty.
  • Improper cleaning and hygiene of the product leads to discoloration due to high concentration of chemical solutions and detergents.
  • The product is discolored due to direct exposure to sunlight.
  • The product is stained or discolored due to dyes, coal stains, tar, adhesives.
  • The product surface is scratched, concave, damaged by sharp objects, the user wears sand-stick shoes on the floor, or drags heavy objects across the flooring. It is recommended that the bearing capacity of the product does not exceed 69kg/cm2.
  • Product surface is scorched, warped due to exposure to flame or high temperature.